Privacy Policy
Effective Date: July 24, 2025 | Last Updated: July 24, 2025
1. Introduction
WhiteNoises.shop ("we," "this website," or "this service") values your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect the information you provide when using our white noise sleep aid service.
By accessing and using our service, you acknowledge that you have read, understood, and agree to the terms of this privacy policy. If you do not agree with this policy, please do not use our service.
2. Information We Collect
2.1 Information You Actively Provide
Account Information
- Email address (for account creation and login)
- Username (optional)
- Password (encrypted storage)
Payment Information
- Payment information collected through Stripe payment processor
- We do not directly store credit card or bank account information
- Subscription preferences and payment history
Contact Information
- Information provided when you contact customer support
- Feedback and suggestion content
2.2 Automatically Collected Information
Usage Data
- Audio playback records (duration, frequency, preferences)
- Track mixing and custom settings
- Login times and usage patterns
- Audio download records on your device
Technical Information
- IP address and approximate geographic location
- Device type, operating system and version
- Browser type and version
- Screen resolution and device settings
- Referring website
3. Purpose of Information Use
3.1 Service Provision
- Maintain and operate the WhiteNoises.shop platform
- Process account registration and authentication
- Provide audio playback, download, and loop functions
- Save user preferences and custom settings
- Process payments and subscription services
3.2 Service Improvement
- Analyze user usage patterns to improve service quality
- Develop new features and audio content
- Optimize website performance and user experience
- Personalized content recommendations (based on usage history)
3.3 Communication
- Send service-related notifications and updates
- Handle customer support requests
- Send subscription confirmations and billing information
- Notify of important service changes or policy updates
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Personal Information
We commit to not selling, renting, or trading your personal information to third parties.
4.2 Authorized Third-Party Service Providers
Payment Processing
- Stripe: Process payment transactions and subscription management
- Follows PCI DSS security standards
Technical Services
- Cloud service providers: Securely store user data
- CDN services: Optimize audio file transmission speed
- Analytics services: Website usage statistics (anonymized data)
5. Data Security Measures
5.1 Technical Protection Measures
- Industry-standard SSL/TLS encryption for transmission
- Encrypted database storage
- Regular security vulnerability scanning and fixes
- Multi-factor authentication protection
- Firewall and intrusion detection systems
5.2 User Security Responsibilities
- Please use strong passwords and update them regularly
- Do not share login credentials with others
- Report suspicious activities or security issues promptly
- Log out promptly on shared devices
6. Your Rights and Choices
6.1 Access and Correction Rights
- View the personal information we hold about you
- Correct inaccurate or outdated information
- Export your personal data
6.2 Right to Deletion
- Request deletion of your personal information
- Cancel account and related data
6.3 How to Exercise Rights
To exercise the above rights, please contact us through:
- Email: contact.whitenoises@gmail.com
- We will respond to your request within 30 days
7. Cookies and Tracking Technologies
7.1 Use of Cookies
We use cookies and similar technologies to:
- Remember your login status and preference settings
- Analyze website usage and performance
- Provide personalized content experiences
- Ensure website security operation
7.2 Managing Cookies
You can manage cookies through browser settings:
- Choose to accept or reject cookies
- Delete stored cookies
- Set cookie expiration times
8. Contact Us
If you have any questions about this privacy policy or our data processing practices, please contact us:
- Email: contact.whitenoises@gmail.com
- Website: https://whitenoises.shop
- Customer Service Hours: Monday-Friday 9:00-18:00
Thank you for trusting WhiteNoises.shop. We are committed to continuously improving privacy protection measures to provide you with safe and reliable services.